Unopened orders may be returned within 30 days of delivery for a refund, subject to a 10% restocking fee. For health and safety reasons, opened orders are not returnable.
The customer is responsible for return shipping costs. You may either ship the item back yourself, or request a return shipping label from Customer Service (the cost of the label will be deducted from your refund).
Contact our Customer Support team at (888) 328-0175 or sales@haleighshope.com with your order number, and we’ll provide return instructions.
Once your return is received and inspected, your refund (less the restocking fee and any return-label cost) will be issued to your original payment method. Please allow a few business days for it to appear.
If your order arrives damaged or incorrect, contact us within 7 days and we’ll make it right at no cost to you.
You can cancel a subscription anytime before its next renewal from My Account. Already-shipped subscription orders follow the return policy above.